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Install the chat widget on your Zendesk support portal

• On your HelpOnClick console, go to Admin->Code and copy the HTML code
  
  
  


• Login to Zendesk admin and choose "Settings" and then "Extensions" sub menu


• Click on "add widget"
  
  
  


• Scroll down and choose "Global JavaScript"
  
  
  


• In "Title" field enter "HelpOnClick"
  In "Available for" field choose "People who are not agents" (or any other choice)
  In "Content" field:
  1. Enter "</script>"
  2. Paste the HTML code
  3. Click "Submit"
  
  
  

Forward HelpOnClick transcript emails to your Zendesk help desk

• On your HelpOnClick console, go to Admin->Settings


• Under "Email to collect left messages", enter the your Zendesk email address
  


• Tick "Automatically send all transcripts to this email" and hit "Save"
  
  
  

By Neran Ashkenazi Founder & CEO at HelpOnClick live chat. Find him at LinkedIn, Facebook

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OnClick Solutions Ltd is a small company focused on providing affordable, simple web applications to help your business evolve. Visit our company website. More websites: Simple CRM Software, Floop (Hebrew)